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Businesses

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Contact Center AI Solution

Model learning/generation/
distribution
management tools

The manager can refer to the user screen for easy voice recognition and model learning compared to what used to rely on professional engineering skills for the management of the AI-related model, and text labelling and model management work can be made with this management-assistance tool.

Before
  • Before
  • Manual work strong distribution by stenographers and the manual collection by the manager
  • Analyzer categorization based on Excel and the carrying out of labelling work
  • Manual model generation and distribution management through the controls of engineers
Now
  • Now
  • Work allocation and implementation based on the system
  • Managing of the STT automated recognition tool and the providing of simulation functions
  • Learning/generation/distribution model management and screen provision through regular managers

Main Features

  • Management tool for model learning
    Management tool for model learning

    Providing of the management tools that support the model learning and distribution of STT engine and TA engine

  • Connects with VOC categories
    Connects with VOC categories

    Connects with VOC category management to provide a management tool that can be expanded from the viewpoint of TA learning operation

  • Automated learning through raising of recognition ratio
    Automated learning through raising of recognition ratio

    Providing of management environment that supports automated learning for the enhancement of voice recognition

  • Simulation
    Simulation

    Provides the simulator that can in real-time confirm the accuracy of voice recognition and TA