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Businesses

With wide-ranging experience and the highest level of technology,
we realize customer satisfaction.

Overview

TOTAL BUSINESS SOLUTION PROVIDER, HYOSUNG ITX

With a business model combined with IT, Hyosung ITX seeks to respond flexibly to the diverse demands of customers
and changes in the political and social environment so that we can dominate the market.
We will provide customers with an optimized business environment by diversifying our businesses
and pursuing new businesses across all business divisions.
In preparation for the upcoming era of singularity,
we plan to focus companywide capabilities on technological innovation and expansion of key businesses.

IT Solution & Service

The System Integration business involves the integration of tangible and intangible products such as hardware, software, and networks with consulting, systems design and repair/maintenance for a comprehensive computing solution suited to the client’s computing and management environments. The CDN Service uses the servers, solutions, and Internet networks to deliver in a secure and swift manner the videos, audios, images, etc. of content providers.
Smart Factory Solution

Smart Factory
Solution

By utilizing ICT (Information and Communication Technology), the manufacturer’s Value Chain from the research and design stages to the purchase of raw materials, production, distribution, marketing, sales, management, service, etc. are supported with data collection and the analysis of Big Data with consulting and service performance. The client company’s production plans and decision-making are supported and the manufacturing plant is diagnosed/predicted in real time to enhance productivity and quality for the securing of global competitiveness.
Smart Factory Solution

Contact Center
Service

For 25 years, we have operated the Contact Center consignment operation business, which provides all assistance to the operation of the Contact Center such as consulting, infrastructure building and manpower operation. In the separate Center consisting of 8,500 seats located nationwide, Inbound and Outbound services are provided that consider the special characteristics of finance, the public, distribution, manufacturing, etc. With the start of the R&D Center in 2015, we developed the Contact Center solutions such as Cloud, Big Data, AI technology and other intelligent infrastructure. The work productivity of the Contact Center and its efficiency has been upgraded, and we provide the technological and service support so that the clients’ Customer Service can actively respond to changes in the work environment such as the 4th Industrial Revolution.
Contact Center Service

Contact Center
AI Solution

xTrmSolution is the integration of AI technologies, which includes Text Analysis (TA) technology such as STT (Speech to Text), NLP (Natural Language Processing), with the know-how from BPO (Business Process Outsourcing). It is aimed at the elevation of the productivity and efficiency of the Contact Center. xtrmSolution is also planning for the rollout of the next-generation VoiceBot Solution that combines business and IT technologies.

xtrmSolution provides intelligent AI Contact Center service environment to help companies from diverse industries to accelerate the pace of Digital Transformation through continuous R&D investments. This has been possible with the background in the latest AI technology and understanding of the Contact Center business.
Contact Center AI Solution

Cloud Contact
Center Solution

As a call-centered solution, RingCloud is a Cloud-based service, also an SaaS Service that can be continually expanded to provide the services of the customer’s choice through an expanded messaging service, CRM (customer relationship management) service, AI service such as voice recognition.
Cloud Contact Center Solution

Display Solution

The display solution products of Sharp/NEC, world-famous video display manufacturers, are sold domestically under exclusive sale. From products necessary at convention centers, commercial spaces, firms, educational institutions, public agencies, etc. to Digital Cinema products, a variety of projector products appropriate for different environments and for different purposes are supplied here, with service centers across the country providing inspection and visiting technical assistance, raising the level of customer satisfaction.

The cinema integrated system building, products, the operation platform for Digital Signage are provided, and the independent brand xtrmVISION releases LED electronic display and monitor products.
Display Solution