Businesses
With wide-ranging experience and the highest level of technology,
we realize customer satisfaction.
Digital Transformation leader
With wide-ranging experience and the highest level of technology,
we realize customer satisfaction.
We realized an All-in-One solution based on our own technology such as central core engine and web solutions.
Based on the BPO (business process outsourcing) operation know-how, each of the designed solutions were all modularized and provided with flexibility for the needs of the clients.
xtrmSolution is not simply a technology-based solution but closely integrated with the work of the Contact Center for a dedicated Total AI solution.
With the introduction of xtrmSolution, the firm’s rapid response is possible regarding customer dissatisfaction or emergency situations through repeated systematic management of RISK-VOC and real-time emotion-analysis of the customer in addition to enhancing the proportion of FCR (First Call Resolution) through the optimal knowledge recommendation.
In the process of building and operating solutions for the large-scale client company Unicorn as well as other client companies in various fields, we are in the process of securing more than 2,000 seats of clients. As the recognition percentage is high and the VOC analysis function has been proven to be effective, we are currently increasing our share in the contact center AI solution market.