The virtual consultation AI solution relies on an intelligent VoiceBot that can handle simple and repetitive inquiries of the customers, while the consultants focus on higher-level tasks for higher productivity.
Customer
Pro. couns.
Cnslr
Reg. couns.
VoiceBot (receives 80% couns. calls)
+
QA (AI couns. eval.)
xtrmHiBot
Intel. AI Contact Center
Main Features
Training tools for VoiceBot
Creating counselling scenarios, learning and evaluation management of AI conversation model, manage the VoiceBot’s comments and pronunciation
Real-time monitoring
Manage the indices for counselling success ratio, dissatisfaction alarm for preventing civil complaints
Evaluation of counselling results
Automatic categorization by counselling types, assistance in the improvement of the response process through faulty counselling and speech overlap analysis
Cnslr
VoiceBot 
QA 
