With wide-ranging experience and the highest level of technology, we realize customer satisfaction.
Contact Center Service
For many years, we have operated the Contact Center consignment operation business, which provides all assistance to the operation of the Contact Center such as consulting, infrastructure building and manpower operation. In the separate Center consisting of more than 10,000 seats located nationwide, Inbound and Outbound services are provided that consider the special characteristics of finance, the public, distribution, manufacturing, etc. With the start of the R&D Center in 2015, we developed the Contact Center solutions such as Cloud, Big Data, AI technology and other intelligent infrastructure. The work productivity of the Contact Center and its efficiency has been upgraded, and we provide the technological and service support so that the clients’ Customer Service can actively respond to changes in the work environment such as the 4th Industrial Revolution.
Business Area
Operation of the Contact Center
Operation and management of the Contact Center, providing of in-house services, full-outsourcing services, and tailored Total Service that matches the needs of the firm.
ASP
The providing of ASP services such as work space for the operation of the Contact Center, system infrastructure, and consultation Apps.
Consulting
The building of the Contact Center as well as the operation diagnosis service, solution consulting.
Main Features
Possession of the technology and operation know-how
We hold the technology as well as know-how related to the service of Contact Center operation.
Providing the optimized solution
We provide the optimized solution through the possession of the system for the building of the cutting-edge IPCC Center as well as Contact Center elevation.
Raising work efficiency
We can raise work efficiency of the Contact Center through the main utilization of xtrmSolution.
Customer example
With a total of more than 200 places of business in operation, we provide the solutions optimized to the differing industrial area and the needs of the clients—the ultimate, specialized operation service.
We provide the fusion and integration of Cloud and xtrmSolution, also the education and research businesses (selected as the research institute for 3 years in a row with PCSI (public-service customer satisfaction index)
The Contact Center branch offices
The Contact Center branch offices
Seoul/ Gyeonggi/ Incheon
Seoul, 17 locations other than Yeongdeungpo CenterGyeonggi, 6 locations other than Suwon CenterIncheon, 3 locations other than Songdo Center
Daejeon/ Chungcheong
Daejeon Branch OfficeOther than Center 1, 6 locationsChungcheong, 3 locations other than Gongju Center
Daegu/ Gyeongbuk
Daegu, 2 locations other than Center 1
Busan/ Ulsan/ Gyeongnam
Busan, 2 locations other than Center 1
Gwangju/ Jeolla
Gwangju, 3 locations other than Center 1 Jeolla, 2 locations other than Suncheon Center
