Through the voice and text integrated analysis algorithm, AI automatic quality evaluation is conducted in all counselling calls, and based on this, the solution assists the managers in intensified QA evaluations and enhances the counselling quality at the Contact Center.
Knowledge
New generation of knowledge and contents
centered in the Contact Center
Generating knowledge categories
Acquire
Applying the standards of knowledge selection
centered on categories
Best Practice acquisition
Inventory
Establish policies for knowledge categorizat-
ion standards
Systemization of knowledge following
standards
Management of knowledge and contents
based on versions
Management
Integrated search centered on the date of
registration and accuracy
The auto complete function, correlation
search function
Continuous feedback and revision
Main Features
Knowledge management exclusive to the Contact Center
Providing the function of knowledge and contents management specialized to the Contact Center
Separated management of notice board and knowledge
Separated management of the notice board and knowledge and contents specialized in knowledge recommendation
Search engine specialized for the Korean writing system
Providing the search engine specialized for the Korean writing system with the Hangeul morpheme analyzer
Providing a variety of statistical functions
Providing the statistical screen for popular/frequent/correlated search words as well as failed search words
