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Cloud Contact Center Solution

Cloud Contact Center Solution
As a call-centered solution, RingCloud is a Cloud-based service, also an SaaS Service that can be continually expanded to provide the services of the customer’s choice through an expanded messaging service, CRM (customer relationship management) service, AI service such as voice recognition.

Business Area

  • RingCloud B
    As the main pillar of the RindCloud service, the call work is being designed considering the multiplication of call inquiries and the need to connect the various branch offices. Famous security firms of Korea have recognized this service.
  • RingCloud X
    Interlocking with Hyosung ITX’s xtrmSolution(AI-based Contact Center Solution), the real-time counselling advisor demanded by the counselling centers and VOC can be integrated for use.
  • RingCloud S
    An integrated environment for use is provided with the conclusion of partnership with Salesforce. For those who use Salesforce, if interlocking with the call is necessary, we can provide it, and there are a number of domestic instances of call interlocking involving Salesforce.
  • RingCloud Z
    The call and CRM can be used in one screen if partnership is concluded with Zendesk. The omni-channel and ticket functions are provided, and customers wishing to use Zendesk can be provided an easy and more affordable service.
  • RingCloud M
    With the change in lifestyles and the increase in flexible working hours, the Contact Center can be enjoyed with the use of virtual reality. A total service is provided that accepts the communication between workers by escaping from a work or function-centered solution.
  • RingCloud K
    Counselling with RingCloud can be proceeded with KakaoTalk. The interaction with the customers can be made easier with KakaoTalk counselling, and the histories of KakaoTalk counsels can be stored.

Main Features

  • Adjustment at will
    Adjustment at will

    An SaaS service, the client can use the necessary quantity according to month of the services that he wants, at will.

  • Easy change of license possible
    Easy change of license possible

    The license adjustment is possible, making it convenient for startups, distribution, household appliances and other industries with large fluctuations in demand.

Expectation effects

01 Remote work or home work is made easy by logging in to any web browser wherever there is Internet access for the proceeding of work.
02 Early investments are dramatically reduced compared to built-up service model.

Customer example

RingCloud

As a call-centered solution, RingCloud is a Cloud-based service, also an SaaS Service that can be continually expanded to provide the service of the customer’s choice through an expanded messaging service, CRM (customer relationship management) service, AI service such as voice recognition.

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