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With wide-ranging experience and the highest level of technology,
we realize customer satisfaction.
AI recommends the optimized knowledge to the counsellor by analyzing in real-time the contents of the conversation between the customer and the counsellor. Through the management of whether the required script was uttered by the counsellor, and of the prevention of negative words, the solution enhances both the counsellor’s productivity and the customer’s level of satisfaction.
The talker-separated conversation is typed out in real-time, and whether there is a standard script or discovery keywords is indicated.
By linking with standard script, manual and KMS (Knowledge Management System), the counsellor can avoid being surprised or making mistakes with the providing of knowledge recommendations tailored to the customer.
With accurate reply recommendations, counselling work is made more productive, and real-time monitoring and coaching are also possible.
Contents of the conversation are printed on the screen using real-time STT technology
Recommending related knowledge and counselling type through the grasping of the motives of the customer based on learning
Recommends the core keyword and required script through real-time Text Analysis (TA)
Provides the environment for monitoring in real-time the contents of counselling conversations